Hotel Info & Policies

Please read all the hotel info and our policies, they are all outlined in this page. Instructions on reservations and cancellations are included.

Hotel Info & Policies

Read through our hotel info & policies. If you have any questions, please call the hotel.


Located in Condado, this hotel is 0.1mi (0.2 km) from Parque La Ventana del Mar and within 3 mi (5km) of the Puerto Rico Convention Center and the Jose Miguel Agrelot Coliseum. Castillo de San Cristóbal is 2.8mi (4.4km) away.


This hotel features a rooftop terrace, a 24-hours business center, smoke-free hotel, WIFI in the public areas is free. Additionally, coffee/tea in a common area, microwave provided in common area and concierge services are onsite.


All 44 rooms in our facility offer free WiFi, balconies, and TV’s with cable channels. Other amenities available to guests include refrigerators, safes, and showers. See photos of our rooms HERE.

  • Shower only
  • Free cribs/infant beds
  • Refrigerator
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Balcony
  • Desk
  • Air Conditioning
  • Cable TV service
  • Free WiFi


  • Garden patio
  • Smoke-free property
  • Tours and ticket assistance
  • Free WiFi
  • Rooftop terrace
  • Luggage storage
  • Elevator / lift
  • Coffee/tea and microwave in common area
  • Concierge services
  • 24-hour front desk
  • Business center
  • Laundry facilities
  • Total number of rooms – 44
  • Number of floors – 5
  • FREE Continental Breakfast


  • Family hotel
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Cribs/infant beds (complimentary)


If you have a request for specific accessibility needs, please note them at check out under a special note when you book your room.

Additional Hotel Info & Policies



  • Check-in starts at 2:00 PM
  • Checkout time is 11:00 AM
  • Children are welcome
  • Rollaway/extra beds are available
  • Cribs/infant beds available free of charge
  • Pets are NOT allowed. Service animals allowed when government-issued documentation is provided.
  • Fees – The following fees and deposits are charged by the hotel at the time of service, check-in, or check out.
    • $3.00 / night energy surcharge fee
    • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


  • The guest may cancel free of charge until 4 days before arrival.
  • The guest will be charged the first night if they cancel in the 4 days before their arrival.
  • Prepayment – The guest will be charged a prepayment of the first night after reservation.
  • If you need to cancel your reservation, please call the hotel directly at +1-800-533-2649 or our local number (787) 722-5058. You may also send us an email at Please make sure you read all of our hotel info & policies. Book your room HERE.