Hotel Info & Policies

Please read all the hotel info and our policies, they are all outlined in this page. Instructions on reservations and cancellations are included.

Hotel Info & Policies

Read through our hotel info & policies. If you have any questions, please call the hotel.

LOCATION

Located in Condado, this hotel is 0.1mi (0.2 km) from Parque La Ventana del Mar and within 3 mi (5km) of the Puerto Rico Convention Center and the Jose Miguel Agrelot Coliseum. Castillo de San Cristóbal is 2.8mi (4.4km) away.

HOTEL FEATURES

This hotel features a rooftop terrace, a 24-hours business center, smoke-free hotel, WIFI in the public areas is free. Additionally, coffee/tea in a common area, microwave provided in common area.

ROOM AMENITIES

All 44 rooms in our facility offer free WiFi, balconies, and TV’s with cable channels. Other amenities available to guests include refrigerators, and showers. See photos of our rooms HERE.

  • Shower only
  • Cribs/infant beds available for a fee
  • Mini refrigerator
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Balcony
  • Air Conditioning
  • Cable TV service
  • Free WiFi

HOTEL AMENITIES

  • 24-hour convenience store
  • Garden patio
  • Smoke-free property
  • Tours and ticket assistance
  • Free WiFi
  • Rooftop terrace
  • Luggage storage
  • Elevator / lift
  • FREE Coffee/tea and microwave in common area 24 hours
  • 24-hour front desk
  • Laundry facilities
  • Total number of rooms – 44
  • Number of floors – 5

FAMILY FRIENDLY AMENITIES

  • Family hotel
  • Free WiFi
  • Mini Refrigerator
  • Cribs/infant beds are available for a fee

ACCESSIBILITY

If you have a request for specific accessibility needs, please note them at check out under a special note when you book your room

PARKING

We have no parking available at our facilites. Street parking around the hotel is free. Private parking is available in a garage located less than one block away from the hotel. A special rate has been negotiated for our guests. We have valet parkin available with unlimited in and out privileges for $25/night.

 

Additional Hotel Info & Policies

 

HOTEL POLICIES

  • Check-in starts at 4:00 PM
  • Checkout time is 12:00 PM
  • Children are welcome
  • Rollaway/extra beds are available for a fee
  • Cribs/infant beds are available for a fee
  • Pets are NOT allowed. Service animals are allowed. Emotional support animals are not considered service animals.
  • Fees – The following fees and deposits are charged by the hotel at the time of service, check-in, or check out.
    • $20 + tax surcharge fee
    • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
    • $150 Damage deposit via credit card authorization or cash (cash refundable upon checkout)

CANCELLATION POLICIES

  • The guest may cancel free of charge until 3 days prior to arrival.
  • The guest will be charged the first night if they cancel in the 3 days prior to their arrival.
  • Non-Refundable rates are not refundable, regardless of how far in advance you cancel your reservation.
  • Non-Refundable – The guest will be charged the whole amount of the reservation for non-refundable reservations.
  • If you need to cancel your reservation, please call the hotel directly at our local number +1 (787) 722-5058. You may also send us an email at bookings@canariolagoonhotel.com. Please make sure you read all of our hotel info & policies. Book your room HERE.