Hotel Info & Policies

Please read all the hotel info and our policies, they are all outlined in this page. Instructions on reservations and cancellations are included.

Hotel Info & Policies


Please visit Discover Puerto Rico for the latest travel policies imposed by the Puerto Rico government. Vaccination and/or negative PCR test required to be able to check-in to our facility.

Read through our hotel info & policies. If you have any questions, please call the hotel.


Located in Condado, this hotel is 0.1mi (0.2 km) from Parque La Ventana del Mar and within 3 mi (5km) of the Puerto Rico Convention Center and the Jose Miguel Agrelot Coliseum. Castillo de San Cristóbal is 2.8mi (4.4km) away.


This hotel features a rooftop terrace, a 24-hours business center, smoke-free hotel, WIFI in the public areas is free. Additionally, coffee/tea in a common area, microwave provided in common area and concierge services are onsite.


All 44 rooms in our facility offer free WiFi, balconies, and TV’s with cable channels. Other amenities available to guests include refrigerators, and showers. See photos of our rooms HERE.

  • Shower only
  • Cribs/infant beds available for a fee
  • Mini refrigerator
  • Daily housekeeping
  • Private bathroom
  • Free toiletries
  • Balcony
  • Desk
  • Air Conditioning
  • Cable TV service
  • Free WiFi


  • Garden patio
  • Smoke-free property
  • Tours and ticket assistance
  • Free WiFi
  • Rooftop terrace
  • Luggage storage
  • Elevator / lift
  • FREE Coffee/tea and microwave in common area 24 hours
  • 24-hour front desk
  • Laundry facilities
  • Total number of rooms – 44
  • Number of floors – 5


  • Family hotel
  • Free WiFi
  • Laundry facilities
  • Mini Refrigerator
  • Cribs/infant beds are available for a fee


If you have a request for specific accessibility needs, please note them at check out under a special note when you book your room


Private parking is available in a garage located less than one block away from the hotel. A special rate has been negotiated for our guests.


Additional Hotel Info & Policies



  • Check-in starts at 3:00 PM
  • Checkout time is 11:00 AM
  • Children are welcome
  • Rollaway/extra beds are available for a fee
  • Cribs/infant beds are available for a fee
  • Pets are NOT allowed. Service animals are allowed when government-issued documentation is provided.
  • Fees – The following fees and deposits are charged by the hotel at the time of service, check-in, or check out.
    • $3.00 / night energy surcharge fee
    • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


  • The guest may cancel free of charge until 4 days prior to arrival.
  • The guest will be charged the first night if they cancel in the 4 days prior to their arrival.
  • Non-Refundable rates are not refundable, regardless of how far in advance you cancel your reservation.
  • Prepayment – The guest will be charged a prepayment of the first night after reservation.
  • If you need to cancel your reservation, please call the hotel directly at +1-800-533-2649 or our local number (787) 722-5058. You may also send us an email at Please make sure you read all of our hotel info & policies. Book your room HERE.